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首頁>工作動態>信訪工作

膠州市:“3+N”告知反饋機制 提升信訪群眾滿意度

來源:山東省紀委監委網站發布時間:2019-03-05

  “我之前反映的問題,現在都查完了,這段時間光電話就給我打了5、6遍,什么時間辦到什么程度都及時跟我說,省得我整天不放心一趟趟往上跑,還問不出個子丑寅卯。現在調查完了當面告訴我調查結果,雖然跟我當初設想的有出入,但調查的很清楚,誤會也都說開了,我個人的事也解決了,我很滿意。”近日,膠州市某村舉報人在答復反饋中說道。

  膠州市紀委信訪室推動信訪舉報“3+N”告知反饋機制,即第一時間告知受理情況、第一時間告知辦理進度、第一時間反饋調查結果;做好“N次反饋”:在初核、調查、辦理周期較長,特別是跨越重要時間節點、重大節假日、重要活動期間N次約談信訪人告知調查情況,減少舉報人因不了解調查進展而造成不必要的誤解,進一步引發重復訪和越級訪。特別是針對同一問題重復多次舉報的,交由最初調查人員對舉報人進行溝通反饋辦理,對核實并給予處理的事項進行詳細說明,同時認真做好信訪舉報政策宣傳工作。2018年通過“3+N”告知反饋機制化解重復越級訪信訪件21件,群眾滿意度90%以上。

  “‘3+N’反饋機制注重在調查期間與舉報人溝通交流,告知信訪人階段性工作進展情況,能夠極大的取得信訪群眾信任,有效將信訪人吸附在當地,消除信訪人猜疑,切實避免因信息不對稱、溝通不暢導致的重復信訪,特別是越級重復訪。”膠州市紀委信訪室主任如是說。(青島市紀委監委 ‖ 責任編輯 王冠中)

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